[Webinar] Behind the Scenes: A Day in the Life of Safer Gambling Teams
13.11.2026
Safer gambling teams work every day to protect players, but their work is rarely seen. Join us for this webinar going behind the scenes to meet the people in these roles, what drew them to the job and what a typical day involves. The discussion will cover the decisions they face, how staff are trained and supported in a demanding role, and what they wish everyone else understood about their work.
This webinar is being organised as part of European Safer Gambling Week 2026 (ESGW26) on 16-22 November.
Date: Friday 20 November 2026, 11.00 – 12.00 CET (free to attend)
Speakers:
- Andrée Celeste Brentini, Senior Manager for Responsible Gaming, Flutter.
- Dr Maris Catania, Director of Player Sustainability, LeoVegas.
- Eduards Jakubovs, Head of Responsible Gaming, Betsson Group.
- Moderator: Jim Curry, Founder, Better Gaming Show.
Additional EGBA webinars during ESGW26:
- Welcome to European Safer Gambling Week 2026: Play Smart, Stay Protected – Monday 16 November 2026, 11.00 – 11.30 CET.
- Growing up online: young people, gambling and gaming – Tuesday 17 November 2026, 11.00 – 12.00 CET.
- Spotting the signs: detecting risky play – Wednesday 18 November 2026, 11.00 – 12.00 CET.
- From detection to action: getting players to respond – Thursday 19 November 2026, 11.00 – 12.00 CET.
- Beyond KYC: protecting players across the entire journey (co-hosted with Sumsub) – Thursday 19 November 2026, 15.00 – 16.00 CET.
Throughout European Safer Gambling Week (16-22 November), there will be a social media campaign and a series of events taking place across Europe. For more information on how to get involved, visit www.safergambling.eu.
Join the conversation on social media by using the hashtag #ESGW26 and following EGBA on X (@EUgambling), LinkedIn (@European Gaming and Betting Association), and Instagram (@egba.eu).
